FAQ’s

  1. How can I check my balance from my phone?
  2. Can I check my Family SharePlan’s minute usage?
  3. How frequently is the information regarding minutes of use updated?
  4. When does #MIN start over?
  5. What are all of the ways to check my data usage?
  6. What types of data are included when I dial #DATA
  7. How do I set up my Voice Mail?
  8. What is No Answer/Busy Transfer?

1. How can I check my balance from my phone?

#BAL (# 225)+SEND

#MIN (# 646)+SEND

#PMT (# 768)+SEND

#DATA (# 3282)+SEND

2. Can I check my Family SharePlan’s minute usage?

Yes. You have the option to listen to the total Family SharePlan minute usage after hearing your individual usage. A second free text message will be sent to your handset with the minute usage for your Family SharePlan.

3. How frequently is the information regarding minutes of use updated?

#MIN is an estimate of the minutes used since your last statement date. The estimate is typically updated within the last 24 hours. This estimate may not include usage outside your local calling area.

4. When does #MIN start over?

#MIN is an estimate of the minutes used since your last statement date. The estimate is typically updated within the last 24 hours. This estimate may not include usage outside your local calling area.

5. What are all of the ways to check my data usage?

Your minutes start over at midnight of the last day of your billing period. To identify your billing period:

  1. Sign In to My Verizon.
  2. Select My Bill.
  3. Look under the “Statement Summary” section to find the beginning and ending date of your billing period.

6. What types of data are included when I dial #DATA

Data usage includes domestic and international text messages, kilobyte usage, IN Text messages, IN Pix/Flix messages and Other Pix/Flix messages. Please note you will not receive information regarding minutes of use information

7. How do I set up my Voice Mail?

To set up your Voice Mail, press *VM (*86), then SEND. Follow the set-up tutorial, which will walk you through selecting a password, and recording both a voice signature and greeting for your Voice Mailbox. Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail.

8. What is No Answer/Busy Transfer?

With this calling feature, you can have incoming calls answered by another phone whenever your wireless phone is busy or remains unanswered after three or four rings. With this option, your phone will ring unless you’re on it. This calling feature is not available in some areas. Airtime charges apply to all no answer/transferred calls in accordance with your Calling Plan, even if you forward your calls to a landline number.